Terms & Conditions


www.bijouxbyme.co.uk and www.crystalsandgems.co.uk are websites operated by Craft Buddy Ltd. Craft Buddy Ltd are registered in England and Wales under company number 7236303.

1.1 "Buyer" means the individual consumer that buys or agrees to buy Goods and Services from the Seller.
1.2 "Consumer" shall have the meaning ascribed in section 12 of the United Kingdom Unfair Contract Terms Act 1977.
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller.
1.5 "Seller" means Craft Buddy Ltd, and all brand names, third parties & sub-contractors representing them.
1.6 "Price" means the charge for Goods and Services provided, specified as "Grand Total" in the Checkout Form
1.7 "Receipt" means the document prepared by the Seller and given to the Buyer, setting out payment for the Goods ordered, recording and evidencing contractual terms relating to the agreement.
1.8 "Services" means the procurement of Goods for the Buyer by the Seller as specified in the Checkout form.
1.9 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2.1 All contracts of sale for Goods made by the Seller shall be deemed to incorporate these Terms and Conditions, which shall prevail over any other document or communication from the Buyer with whom the Seller is dealing.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 All orders are accepted and fulfilled subject to these conditions of sale, unless otherwise varied by agreement in writing.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless explicitly agreed in writing by the Seller.

3.1 Goods are provided in accordance with the Buyer`s preference and selection in the Checkout Form.
3.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.3 The Seller shall use reasonable endeavours to meet relevant response times and will fulfil its commitment to the best of its abilities. The Buyer agrees that the Seller shall not be liable for any direct, indirect or consequential loss(es) occurring as a result of the Seller`s failure to meet relevant response times.
3.4 Consumers must provide full and accurate information in the Checkout Form. 

4.1 The Price of the Goods and Services shall be that stipulated by the Seller on their website, on relevant product pages and in the checkout form at the time of ordering. 
4.2 The total purchase price specified as the "Grand Total", including VAT and delivery charges, if any, will be notified to the Buyer at the time of confirming the order. 
4.3 Goods and Services shall be charged at the prices ruling at the time of making the order to incorporate the named articles of the order, as specified in the Checkout Form. Subsequent changes or additions to the order specification or articles will incur additional charges.
4.4 Payment and any relevant delivery charges must be made in full before Goods can be despatched to the Buyer. 
4.5 Payment shall be deemed to be received only when the full amount of the value of the Goods (i.e. the "Grand Total") has been credited to the Seller`s bank account without recourse or when the Seller has received the full amount in cash or by credit card or debit card.
4.6 Prices are liable to change at any time, but changes will not affect orders in respect of which the Seller has already sent the Buyer a Dispatch Confirmation.

5.1 It may occur that, despite our best efforts, some products in our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5.2The Seller reserves the right to adjust the Price and specification of any item on the Seller`s web site www.bijouxbyme.co.uk and www.crystalsandgemsuk.co.uk  at its discretion.
5.3The Seller reserves the right to withdraw any Goods from the web site at any time.
5.4The Seller shall not be liable to anyone for withdrawing any Goods from stock or from the web site or for refusing to process an order.
5.5The Seller reserves the right to take a photographic image of the Goods and to display the image on a web site and to publish the image at its discretion.

6.1 Purchased Goods once used or deemed to be used by the Seller are non-returnable.
6.2 While every effort shall be made to accurately reproduce articles in accordance with photographs, images, descriptions and other literature, the Buyer accepts there may be minor variations in the colours or patterns of the Goods for which the Seller accepts no responsibility.

7.1 All Goods will normally be delivered within 2 working days of receipt of order. However during busier times, this can take upto 5 working days.
7.2 The Seller shall use its reasonable endeavours to meet any delivery date specified by the Buyer. In the event that the time of delivery cannot be met, the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.3 Delivery of the Goods shall be made to the Buyer`s address specified in the Checkout form and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.4 Title and risk in the Goods shall pass to the Buyer upon despatch of the Goods and after full payment has been made by the Buyer to the Seller for those Goods.


We always strive to ensure that you are more than happy with your purchases and are 100% committed to customer satisfaction. If, for any reason, your purchase arrives to you damaged or is unsatisfactory in anyway, we will make every effort to make sure that the situation is resolved. Items can be exchanged for goods of the same value or for a full refund for the cost of the product.

If your goods arrive in a damaged or faulty condition, please contact us within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Please contact us before returning damaged goods.

If you are not satisfied with anything you have ordered, please return the item(s) to us within 7 days of receipt. Please enclose a copy of your packing slip  indicating what is being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit  to us. Any replacement items should be ordered through the website as a new order.

Some items, e.g. cards, envelopes and flowers must not be returned in jiffy bags unless additional reinforcement is inserted. Goods must be returned in an as new condition. It is your responsibility to ensure that returned goods are suitably packed for posting. A refund will not be given on any return goods that are not received in an as new condition.

8.1 Since under normal circumstances orders are processed on the same day as receipt of the Buyers order, the Seller reserves the right not to accept cancellation of orders.
8.2 Where cancellation is accepted, the Seller reserves the right to an indemnity from the Buyer in full for costs incurred.
8.3 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery if the Goods are found to be defective or unfit for use. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
8.4  if  the Product is defective, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will process the refund due to you as soon as possible and, in any case, usually within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
8.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Out of stock items
We keep as much in stock as possible, but if a part of your order is out of stock, we will notify you of the delay and despatch your order as soon as possible.  If our suppliers are out of stock, the item will be marked as out of stock on your packing slip and we will send it on to you as soon as we can for no additional postage charge. If you require a refund on an out of stock item, it will be removed from your order.

9.1       If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount. 
9.2       Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined and it is your responsibility to make yourself aware of such laws and regulations.  The seller is not liable for any breach by you of any such laws.

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.
10.2 The Seller shall under no circumstances be liable for any direct, indirect or consequential loss however caused as a result of the Goods and Services supplied.

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this agreement shall prejudice its rights to do so in the future.

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

The Seller may sub contract any of its obligations under the agreement to a competent third party. Except for this neither party shall assign or transfer any of its rights or obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

The Seller shall be entitled to alter these Terms and Conditions at any time. But this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase or placing an order.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.